Skip to content

Return Policy

General Returns Policy

We strive to ensure that all our customers are satisfied with their purchases. If you need to return a product, please review our return policy below.

Milwaukee Product Returns

All Milwaukee product returns are handled directly by Milwaukee and their authorized service provider.

Important Notice: We are unable to process Milwaukee returns in-store. If you need to return a Milwaukee product, please follow the procedure outlined below:

Milwaukee Warranty & Returns Procedure:

  • Milwaukee offers a one-year warranty from the date of purchase as standard.

  • If you register your device (excluding batteries) online, you receive an additional two full years of warranty free of charge.

  • (Warranties exclude shipping fees after 8 weeks).

  • All warranties and repairs are handled & carried out by ToolTech Industrial Equipment.

For any queries regarding Milwaukee product returns, please contact ToolTech directly:

  • Phone: (+44) 280-359-493

  • Email: service@tooltechltd.com

  • Address: ToolTech Industrial, UNIT 1, 301 Drumcroon Rd, Macosquin, Coleraine BT51 3QJ, UK

General Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review the policy below.

Eligibility for Returns

  • Returns are accepted within 30 days of the delivery date.

  • All returned items must be:

    • New, unused, and in their original packaging

    • Free from signs of wear, installation, or damage

  • Returns that do not meet these conditions may not be eligible for a refund.

Return Shipping

  • Customers are responsible for all return shipping costs.

  • We recommend using a tracked and insured shipping service, as we cannot guarantee receipt of returned items.

Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

How to Initiate a Return

To start a return, please email our customer service team at [your email here] with:

  • Your order number

  • The item(s) you'd like to return

  • The reason for the return

Once approved, you’ll receive instructions on how and where to send your package.

Exchanges

We do accept exchanges under the same conditions as returns. Please contact us to arrange this.

Category

What do you sell?

At Tadhg Hawes, we stock everything you need for the motor trade, from car parts and accessories to high-quality oils, lubricants, and maintenance products. Whether you're a professional mechanic or a DIY enthusiast, we provide a comprehensive selection of essential automotive products to keep vehicles running smoothly.

In addition to motor parts and fluids, we offer a wide range of tools from top brands like Milwaukee, Sealey, and BETA, ensuring you have the right equipment for any job. Whether you need hand tools, power tools, or workshop essentials, we’ve got you covered with reliable, professional-grade products at great value.

Are you an authorised dealer?

Yes, we are an authorised dealer, ensuring you receive genuine products with full warranties.

What are your delivery times?

Our standard delivery time is 1 to 3 working days, depending on your location. While we do not offer same-day delivery, we provide a Click & Collect option at our stores in Togher & Midleton for added convenience. Once your order is dispatched, you will receive a confirmation with tracking details.

Do you offer free delivery?

Yes, we offer free delivery on orders over €100.

What is your returns policy?

Our returns policy depends on the type of product. All Milwaukee product returns are handled directly by Milwaukee through their authorized service provider, ToolTech Industrial Equipment. We are unable to process Milwaukee returns in-store.

Non-Milwaukee products can be returned within 28 days of purchase, provided they are unused and in their original packaging.

For more details, please visit our Returns Policy.

Is there a warranty on Milwaukee products?

Yes. Milwaukee tools are backed by a standard 1-year warranty. If you register your product on the Milwaukee website within 30 days of purchase, you will receive an additional 2 years of extended warranty, excluding batteries.

Do I need an account to order?

No, you can check out as a guest. However, creating an account allows you to track orders and view your purchase history.

Welcome to Shopify Store

I act like: